No Returns Policy

Due to the nature of custom food products, we have a No Returns policy on custom manufactured items unless demonstrated to be defective. All orders are considered “custom” orders because they are manufactured specifically per the Buyer’s choices at the time of placing the order. We are not required to provide a refund if you have changed your mind about a particular purchase for any reason. We will not refund for "buyer’s remorse". We will not refund for products based on the Buyer’s subjective reasoning or personal preference (e.g., “The cocktail mixer I ordered is too sweet for me, I want a refund”). If the product received is faulty or damaged, we will fulfill obligations as detailed in the Seller’s Liability Conditions below.

In circumstances where the Buyer engages the Seller for labor services of "co-packing" (e.g., contract manufacturing or blending of ingredients per customer-provided formulations or ingredients), the Seller will not be held responsible for product stability, nutritional thresholds, longevity, or rapid-onset corrosion of packaging due to Buyer-provided formulation or ingredient incompatibility. It is the Buyer’s responsibility to seek testing by a third party or assume the risk.

No Cancellations Policy

No Cancellations may be made once your order has been placed. Due to ingredient allocation and customization, we will not cancel orders once they have been placed on this website. Once an order is placed, your purchase is processed and begins to be prepared for shipment. Therefore, due to the nature in which we process, design, and produce your order, along with the need to purchase raw materials, print labels, blend, and batch liquid ingredients, we do not accept cancellation of any orders. Please check your order carefully to ensure that you have ordered your items exactly as you want them.

Seller’s Liability Conditions

The Buyer’s exclusive remedy for purchases of custom food goods, sample runs, or co-packing services will be replacement of any non-conforming goods. In no event will the Seller be liable for, and the Buyer waives any right to, lost profits, loss of use, or any indirect, special, incidental, punitive, or consequential damages, however caused and whether in contract, tort, or under any other theory of liability, whether or not either party has been advised of the possibility of such damages.

Damages & Issues

The Buyer shall confirm the accuracy of all shipments, as to the identity, quantity, and quality of the goods upon receipt. The Buyer waives all claims of non-conformity with respect to the goods or their shipment or delivery unless made in writing by the Buyer to the Seller, specifically stating the details of such non-conformity, within ten (10) calendar days of the Buyer’s receipt of the goods (confirmed by tracking details from the courier’s Bill of Lading). The Seller’s liability shall in no event be greater in amount than the purchase price of the goods (excluding transportation costs and fees) with respect to which damages are claimed.